TruckVault, Inc. may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or service offerings. When changes are made, the updated version will be posted on this page with a revised Effective Date. Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

TruckVault, Inc. (“TruckVault,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, requesting information, registering for events, or otherwise interacting with us online.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you regarding your information.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

We may collect information that you voluntarily provide, including:

– Name
– Email address
– Telephone number
– Mailing address
– Shipping and billing address
– Company or agency name
– Vehicle information
– Product interests and preferences
– Survey responses
– Event registration information
– Warranty registration information
– Dealer inquiry information
– Customer service communications
– Any information submitted through forms, emails, or chat features

When you visit our website, we may automatically collect certain information, including:

– IP address
– Browser type and version
– Device type
– Operating system
– Geographic region
– Referring website
– Pages viewed
– Time spent on pages
– Clickstream and navigation data
– Date and time of visits

This information helps us improve website functionality, security, and user experience.

We may use your information to:

– Respond to inquiries and requests
– Provide product information and quotations
– Process orders and transactions
– Facilitate warranty registration and support
– Connect you with authorized TruckVault dealers or distributors
– Register you for events and promotions
– Provide customer support
– Improve our products and services
– Improve website performance and user experience
– Send marketing communications and newsletters
– Conduct surveys and research
– Measure advertising effectiveness
– Prevent fraud and protect website security
– Comply with legal obligations

TruckVault does not sell personal information.

TruckVault maintains a network of authorized dealers throughout North America. To better serve customers, we may share contact information with authorized dealers within a customer’s geographic area for purposes including:

· Providing product quotes
· Assisting with sales inquiries
· Coordinating installation services
· Providing local customer support

Dealers receiving information from TruckVault may use it only for purposes related to the customer’s inquiry, requested services, or business relationship with TruckVault.

We may also share information with trusted service providers who help us operate our business, website, communications systems, customer support services, or marketing programs. These providers are permitted to use information only as necessary to perform services on our behalf.

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, and support marketing efforts.

Cookies may be used to:

– Remember user preferences
– Improve website performance
– Measure website usage
– Support advertising and remarketing campaigns
– Track conversions and campaign effectiveness

You may adjust your browser settings to refuse or remove cookies; however, certain website features may not function properly as a result.

We may use third-party analytics providers to help us understand website usage and improve our services.

These providers may collect information regarding:

– Website traffic
– User behavior
– Device information
– Geographic information
– Referring sources

Analytics information is generally aggregated and used to evaluate website performance and marketing effectiveness.

TruckVault may use third-party advertising platforms to deliver relevant advertisements and measure campaign performance.

These services may include:

– Google Ads
– Google Analytics
– Meta advertising services
– Microsoft Advertising
– Other digital advertising platforms

These providers may use cookies, pixels, tags, and similar technologies to:

– Measure conversions
– Create audience segments
– Deliver relevant advertising
– Improve advertising performance

You may manage advertising preferences through the applicable advertising provider’s privacy and advertising settings.

TruckVault offers subscription-based communications, including newsletters and product-related updates.

Recipients may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in those communications.

Operational or transactional communications regarding quotes, orders, warranties, installations, customer service matters, or other business-related communications may continue as necessary.

TruckVault may use SMS (text messaging) to communicate with customers regarding quote requests, custom product design discussions, manufacturing specifications, order updates, installation coordination, customer support matters, follow-up service inquiries, and other business-related communications.

By providing your mobile phone number and opting in to receive SMS communications, you consent to receive text messages from TruckVault.

// Message Frequency //

Message frequency varies based on your interactions with TruckVault and the status of your quote, order, installation, or service request.

// Message and Data Rates //

Message and data rates may apply according to your wireless carrier’s service plan.

// Opt-Out //

You may opt out of SMS communications at any time by replying STOP to any text message.

// Assistance //

For assistance, reply HELP to any TruckVault text message or contact us at truckvault@truckvault.com.

// Mobile Information Privacy //

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties for marketing or promotional purposes.

TruckVault may share information with service providers solely as necessary to facilitate messaging services, maintain messaging records, support customer communications, and comply with applicable legal or regulatory requirements.

If products are purchased through our website, certain information may be collected to facilitate order processing and fulfillment.

Payment transactions may be processed by third-party payment service providers. TruckVault does not store complete payment card information on its systems unless specifically disclosed at the time of collection.

Shipping, order fulfillment, and customer support providers may receive information necessary to complete your transaction.

We retain personal information only as long as reasonably necessary for business purposes, including:

– Customer support
– Warranty administration
– Order fulfillment
– Recordkeeping
– Legal compliance
– Marketing and analytics purposes

Retention periods may vary depending on the type of information and applicable legal requirements.

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

– Request access to personal information
– Request correction of inaccurate information
– Request deletion of personal information
– Request information about how data is used
– Opt out of certain marketing communications

To exercise applicable privacy rights, please contact us using the information provided below.

Residents of certain states may have additional privacy rights under applicable state laws.

Where required by law, eligible residents may request:

– Access to personal information
– Correction of inaccurate information
– Deletion of personal information
– Information regarding categories of data collected and disclosed

TruckVault will respond to verified requests in accordance with applicable legal requirements.

TruckVault employs reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Despite these efforts, no method of data transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Our website may contain links to third-party websites, including dealers, service providers, social media platforms, and other external resources.

TruckVault is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any website they visit.

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

If you have questions about this Privacy Policy or would like to exercise any applicable privacy rights, please contact:

TruckVault, Inc.
Email: marketing@truckvault.com

By using our website, submitting information, purchasing products, registering for events, or otherwise interacting with TruckVault online, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of information as described herein.