If you are having issues with your TruckVault product, you may be able to find answers on our FAQ Page or by calling us directly at (800) 967-8107, or by contacting your local dealer. For detailed warranty information on your product, see below.

Your TruckVault comes with a limited lifetime warranty. TruckVault warrants you, the original TruckVault purchaser, that for as long as you own your TruckVault, so long as it is installed properly and utilized in the manner of its intent, that it will be free from defects resulting from inferior materials and/or workmanship.

TruckVault warrants to the original purchaser that it will, at its option, either repair without charge only the items listed in this warranty, or replace the original TruckVault with a TruckVault of equal value or model, based on current model availability. This warranty specifically excludes damage due to accidents, misuse, alterations, improper installation, or lack of proper care and maintenance as listed in this warranty.

GUIDELINES:

1. This warranty does not apply to other accessories or equipment installed by anyone.
2. This warranty does not apply to damage due to accidents, misuse, off-road driving, alterations, acid rain, airborne fallout (chemical, tree sap, etc.), salt, road hazards, hail, wind storms, floods and other natural disasters, lack of proper care, and maintenance or normal wear and tear. Minor abrasion of paint on truck beds and elsewhere where the TruckVault contacts the truck is considered normal wear and tear.
3. This warranty does not apply to an improperly installed TruckVault.
4. This warranty does not apply to damage resulting from using any TruckVault without cover or without being enclosed in vehicle.
5. Drawer locks are covered independently by the lock manufacturer’s warranty. Locks are warrantied for one year by the lock manufacturer.
6. All repairs shall be performed by TruckVault or any authorized TruckVault Distributorship only upon permission being received from the TruckVault Service Manager at TruckVault Headquarters.
7. TruckVault does not authorize any person to create on its behalf, any obligation with respect to the TruckVault except as provided in this limited lifetime warranty.

WARNING: Your TruckVault is equipped with anti break-in brackets to prevent certain types of prying entry. These brackets hang down from the top of your TruckVault into the drawer-space approximately ¾” and may interfere with taller items placed in the drawer. Please be aware of the presence of these brackets when operating or arranging items in your TruckVault. They are located on either side of your lock on the inside of your drawer and on the underside of the top of your TruckVault. If necessary, these brackets can be removed using a short Phillips screwdriver. If you have any questions, please call TruckVault at 800-967-8107.

This product is warrantied to be free from defects in material and workmanship under normal use and service for a period of one (1) year. However, this warranty does not cover problems arising out of improper installation or use. Our only liability, whether in tort or in contract, under this warranty is to repair or replace products which are returned to the factory, shipping charges prepaid to the address shown within the one (1) year warranty period.

Our warranty shall only apply if the item returned is found by analysis by factory personnel to be defective. This warranty is in lieu of and not in addition to any other warranty or condition, express or implied, including without limitation merchantability, fitness for purpose or absence of latent defects.

TruckVault Inc. guarantees to the original purchaser that the TacLock locking system is free from defects in material and workmanship for a period of 1 year (12 months) from the date of delivery of the fully installed TruckVault unit.
In the event of a defect in materials or workmanship, TruckVault’s sole obligation will be to repair or replace the defective lock component at its discretion. Replacement may be fulfilled with a new or refurbished part that meets original specifications.

TERMS AND CONDITIONS:
1. This warranty applies only to the original purchaser of a TruckVault system equipped with the TacLock.
2. Claims must be submitted with proof of original purchase, including purchase date and customer contact information.
3. Advance authorization from TruckVault Customer Service is required prior to initiating any warranty service. Contact: 800-967-8107 or support@truckvault.com.
4. This warranty does not apply to any lock that has been altered, misused, damaged due to negligence, or used outside of intended operating conditions.
5. This warranty is void if the product has been serviced by anyone other than authorized TruckVault personnel.
6. TacLock is not intended for commercial applications outside its use in TruckVault drawer systems unless approved in writing by TruckVault Inc.

Your TruckVault Pickup Series All-Weather storage system arrives with a three year warranty. TruckVault warrants you, the original TruckVault purchaser, that for a period of three years from when you receive your All-Weather TruckVault so long as it is installed properly and utilized in the manner of its intent that it will be free from defects resulting from inferior materials and or workmanship. Drawer locks are covered independently by the lock manufactures warranty.

TruckVault warrants to the original purchaser that it will, at its option, either repair without charge only the items listed in this warranty, or replace the original TruckVault with a TruckVault of equal value or model, based on current model availability. This warranty specifically excludes damage due to accidents, misuse, alterations, improper installation, or lack of proper care and maintenance as listed in this warranty.

GUIDELINES:

1. This warranty does not apply to other accessories or equipment installed by anyone.
2. This warranty does not apply to damage due to accidents, misuse, off-road driving, alterations, acid rain, airborne fallout (chemical, tree sap, etc.), salt, road hazards, hail, wind storms, floods and other natural disasters, lack of proper care, and maintenance or normal wear and tear. Minor abrasion of paint on truck beds and elsewhere where the TruckVault contacts the truck is considered normal wear and tear.
3. This warranty does not apply to an improperly installed TruckVault.
4. This warranty does not apply to damage resulting from using any TruckVault without being enclosed in vehicle or bed of a pickup truck.
5. Drawer locks are covered independently by the lock manufacturer’s warranty. Locks are warrantied for one year by the lock manufacturer.
6. All repairs shall be performed by TruckVault or any authorized TruckVault Distributorship only upon permission being received from the TruckVault Service Manager at TruckVault Headquarters.
7. TruckVault does not authorize any person to create, on its behalf, any obligation with respect to the TruckVault except as provided in this limited warranty.

TruckVault systems can be returned within 1 month of receipt for any reason, but will incur a 25% re-stock fee and customer will be responsible for return freight. Charges are deducted from any refund. Custom TruckVault Storage Systems are non-refundable.

To the fullest extent permitted by law, all implied warranties—including but not limited to merchantability, fitness for a particular purpose, and warranties arising from course of dealing or trade—are disclaimed. In no event shall TruckVault Inc. be liable for any incidental, consequential, or punitive damages arising from the use or inability to use a product purchased from TruckVault, including but not limited to loss of access due to a forgotten combination or accidental lockout. Some states do not allow the exclusion or limitation of incidental or consequential damages or the duration of implied warranties, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by state.

If you have questions about these warranties or would like to exercise any applicable warranties, please contact:

TruckVault, Inc.
Email: marketing@truckvault.com